Contact & support
Booking questions and software questions have different homes.
Contact the property team named in your campaign or the website where you found the offer. Include the campaign title, stay dates and bid receipt. The property team handles availability, inclusions and booking confirmation.
Guest questions →Sign in to the company console to view your workspace, authorized properties, campaign drafts and bid inbox. Company access is assigned separately from email registration.
Open the console →While the dedicated BidStay contact is being finalized, use your existing communication route with the property team named on your campaign, or your company’s BidStay administrator. Ask them to route your request to the BidStay operator. Include enough information to locate your account or bid; never send passwords or API keys.
BidStay’s current form does not take payment. Do not send card numbers, passwords or API keys by email or through a bid description.